Terms & Conditions - Websites Victoria

General Agreement & Scope

Who this affects: If you order or request any services from W & N Taylor / Websites Victoria or any of its brands, you are bound by these terms and conditions.

Acceptance: By ordering or requesting any of our products or services, you agree to these terms and conditions. If you do not agree to these terms, please do not submit an order or request for any of our services.

Service Integrity: We have a responsibility to protect our infrastructure from adverse activities and to ensure reliable access to website and email services for all customers. W & N Taylor / Websites Victoria will be the sole arbiter as to what constitutes a violation of these provisions.

Hosting & Email Services

We specifically exclude any warranty as to the accuracy, content, or quality of information received by any person via our servers, and in no event will we be liable for any loss or damage to data stored on our servers. You are responsible for maintaining insurance coverage for your data.

Service Availability: We shall not, in any event, be liable for service interruptions or downtime of the server.

Contract Length: Monthly hosting runs on a month-to-month basis and renews upon payment. Annual hosting runs for 12 months from the exact date and time of order.

Refunds: We do not refund partial monthly or annual hosting fees for accounts cancelled after activation.

Account Cancellations & Overdue Accounts

Cancellation Requests: Cancellations must be submitted directly to accounts via websitesvictoria.com.au. Accounts are closed on the day of processing (we do not schedule end-of-month closures). An account is only considered cancelled once you receive an email confirmation from us.

Note: Upon account cancellation, all associated files and data are permanently deleted and unrecoverable.

Overdue Accounts: Accounts with unpaid invoices by the due date will be suspended. If payment is not received within 7 days after the due date, the account will be cancelled, and all data, files, and emails will be permanently deleted.

Domain Name Registration & Management

Domains are registered with the customer as the registrant. Additional terms and conditions enforced by domain registries apply. Domain registration fees are non-refundable. Customers are responsible for verifying correct spelling prior to ordering.

Domain Changes: Registered domain names cannot be changed. Updating a domain associated with a hosting account may require account recreation and incur site downtime.

Delegation: When requested, we will update nameservers. If hosting accounts change or cancel, it is the customer's responsibility to update their nameservers.

Web Design & Project Terms

It is the customer's responsibility to ensure that any website is lawful, non-infringing on copyright, and evaluated for commercial viability prior to quote acceptance.
We reserve the right to refuse work on projects containing adult content, promoting discrimination or hatred, or violating Australian/international laws.
Acceptance of a project quote (written or verbal) constitutes a binding contractual agreement.
Estimated completion dates provided at project acceptance are non-guaranteed targets.
A deposit of no less than 30% of the total quoted price is required prior to project commencement.
Work commences using materials supplied at startup. Upon completion of initial design, the project will be presented for client feedback and adjustments.
Quotes are valid for 28 days. Prices may be updated for subsequent additional work.
Sites are hosted upon design approval; however, hosting may be suspended until invoices are paid in full.
Invoices must be paid within 7 days of completed development approval, regardless of outstanding client-supplied content.
Omitted initial content listed in the quote can be added post-launch once full payment has been settled.
Client-supplied assets remain client property and are assumed free of copyright restrictions.
Source code, graphics, and custom media created by Websites Victoria remain our property until paid in full. Modified graphics cannot be reused elsewhere without authorization.
Sites are built to render acceptably on current major web browser versions at the time of development. We do not accept responsibility for browser updates released post-completion.
The client is ultimately responsible for checking site accuracy before authorizing a public release. Once public, the client assumes full responsibility for all content appearing on the site.

Exclusion & Limitation of Liability

To the full extent permitted by law, all conditions and warranties not expressly set out herein are excluded. We give no express or implied warranties, including merchantability or fitness for a particular purpose.

Our total aggregate liability for any claim arising out of or in connection with the services shall be limited to the total charges paid by you for those specific services within the preceding 12 months, provided claims are raised within one year of arising.

In no event shall we be liable for any loss of business, contracts, profits, or consequential economic losses whatsoever.